All guides
Choose a topic or search for a word. All the documentation procedures are listed here.
Getting started
1 guideFrom your first sign-in to your first listing.
Overview
1 guideRead your figures and organise your daily work.
Stores and settings
5 guidesConnect eBay and prepare your store settings.
Connecting an eBay account
Authorize Qublo for your chosen marketplace or renew an expired connection.
Choosing which marketplaces to display
Set the default marketplace for imports and choose which stores appear in your lists.
Configuring eBay policies
Choose location, shipping, payment and returns for the store’s listings.
Adding and removing keywords
Block imports of products containing certain words or remove those words from the text.
Removing an eBay connection from Qublo
Distinguish removal, visibility and authorization renewal, then delete only the intended connection.
Importing products
3 guidesBring Amazon products into your drafts.
Import products using Amazon codes or links
Create drafts from a list of products and choose the eBay store where you want to prepare them.
Import products from a CSV file
Prepare a file with ASINs or Amazon links, choose the store and check the drafts created.
Troubleshoot product imports
Check the destination, results and pending requests before repeating a submission.
Qublo Extension
4 guidesInstall the extension and import while browsing.
Install the Qublo extension
From downloading the ZIP to signing in for the first time: follow the steps to prepare Qublo for importing Amazon products.
Import a product from an Amazon page
Choose the store and import the selected variant or all the product’s variants.
Collect and import a list from Amazon
Add products with Extract, review the list and submit it to the selected store.
Update or re-enable the Qublo extension
Check the version, follow the package instructions and reopen your Amazon pages.
Drafts and publishing
8 guidesCheck the content and choose when to publish.
Review and edit a draft
Open the product, complete the editor sections and save your changes before publishing.
Edit several drafts together
Select the drafts, add operations and check the updated products.
Publish drafts on eBay
Submit one or more drafts to eBay and check which products were published.
Schedule draft publishing
Choose a future date and time to start publishing on eBay.
Delete one or more drafts
Check your selection, confirm deletion and review the items that remain visible.
Troubleshoot publishing
Distinguish errors to correct, waiting states and outcomes to verify before retrying.
Create and manage listing templates
Prepare a description template, check the preview and apply it to the correct draft or listing. Saving to the library and applying a template are separate steps.
Read VeRO warnings and product blocks
Open the messages on a draft, distinguish warnings from blocks and check the relevant product data or store keywords before publishing.
Pricing and profit
3 guidesUnderstand costs, pricing rules and estimated figures.
Setting pricing rules
Define profit, price bands, price endings and VAT for the store.
Understanding price and profit
Read the calculation for drafts and listings and check why the result changes.
Applying price bands to several stores
Choose the stores, complete every band and check each store’s separate save result.
Inventory and monitoring
4 guidesManage listings, prices and availability.
Managing published products
Find a listing, open its editor and choose whether to delete it only from Qublo or from eBay as well.
Checking price and availability
Enable or pause price and stock checks and read the latest Amazon observation.
Linking untracked products to Amazon
Enter the ASIN and country to link eBay listings to the correct Amazon product.
Synchronising eBay inventory
Read counts, update reconciliation and recognise the process for importing listings already on eBay.
Orders
9 guidesReview sales and manage your orders.
Finding and managing an order
Synchronise eBay orders, open their details and manage notes and the archive.
Purchasing on Amazon from an order
Open the Amazon product and fill in the address with the extension. Check and confirm the purchase yourself.
Updating an order’s status
Record Waiting, Shipped or Delivered in Qublo and recognise which actions are available for the order.
Managing an order that needs attention
Identify whether a product link is missing or an eBay case needs handling.
Understanding an order’s profit
Check the order’s total cost and the effective fees Qublo uses to calculate profit.
Cancelling an order
Distinguish cancelling the sale from a customer request, and check the cancellation and message outcomes separately.
Reading and managing returns and disputes
Open the case, read deadlines and available actions, and recognise when work must be completed on eBay.
Archiving and finding orders again
Move a sale out of the active list, view it in the archive and restore it when needed.
Transferring the address with the extension
Copy the sale data and fill in the Amazon form, checking every field before confirming.
Messages and support
4 guidesReply to customers and get help when needed.
Configuring automatic messages
Write buyer messages and check those sent in the order conversation.
Reading notifications
Review updates, manage unread notifications and enable browser alerts.
Opening a support ticket
Send a request to the Qublo team and follow the reply in the same conversation.
Reading and sending customer messages
Open an eBay conversation, send a reply and save order notes separately.
Account
4 guidesSign-in, profile and subscription management.
Editing your profile and account access
Update your profile name, manage devices and replace a temporary password when prompted.
Managing your plan and billing
Check limits and expiry, request a plan change and update billing details.
Account language, theme and tools
Use the profile menu for the app language and appearance. Find extension downloads in Settings → Tools and keep the two operations separate.
Share your invitation link and read earned credit
Find your personal link, check referrals and commissions and distinguish available, applied and remaining credit against your Qublo subscription.
Reference
2 guidesTerms and answers to find again quickly.