Troubleshoot publishing

Find the correct request and product#

This guide covers submitting drafts to eBay. If they have not been created yet, start with Troubleshoot product imports: receiving an Amazon list and publishing a listing are different jobs.

1. Open publication status.
2. Select the job and check when it started.
3. Open the product details using its ASIN or draft reference.
4. Read the status and reason instead of relying only on the group total.

A batch can contain different results. Check products that already succeeded in inventory before preparing another submission of the same items.

Decide whether to wait, correct or verify#

• Queued for eBay or Publication on eBay in progress: the job does not yet have a final result.
• Publication not completed: read the reason to understand which requirement to correct.
• Outcome to verify: check the result on eBay before starting another publication.
• Outcome to finalize: saving the outcome in Qublo needs attention; wait for confirmation.
• Publication already confirmed: do not submit the product again only because a previous attempt's reason is present.

An error retrieving outcomes can leave outdated data visible. Follow the alert shown and check the details again: do not treat an unsuccessful result check as a reason to submit again.

Open the row’s errors and warnings#

In Drafts, the indicator with an icon and number opens the product's problem details. The window distinguishes Errors and Warnings, shows the messages and, where provided, an action with the relevant account.

1. Find the product's row in the correct store.
2. Click the indicator and read all the reasons present.
3. Use any relevant correction link.
4. Save changes in the affected section and check the row again.

There is no generic authorisation here that makes missing requirements valid. For signals concerning products and flagged terms, see Product alerts and checks.

Correct the reason actually indicated#

• Invalid category or condition: reopen Details and Item specifics, check the marketplace and complete required fields.
• Preparation rejected for the account: check the store's connection and configuration instead of changing products at random.
• Draft data rejected: read the eBay rejection details and correct the affected fields.
• Delivery time exceeds the accepted limit: reread the configuration and reason; the scheduling date does not change that requirement.
• Existing schedule: check the schedule already recorded. The rejected attempt does not replace it automatically.
• Account access: check the subscription or access indicated by the message.

Handle quotas and cost consent separately#

If the reason indicates that consent to an extra fee is required, reread the cost check and proposed choice. Do not assume that the first publishing click has already authorised any amount.

If fee verification is unavailable, do not interpret it as zero cost. Wait for a usable check or report the problem with its reference. If the job indicates that it is waiting for eBay quota or other work running on the same account, act according to that waiting state: repeatedly publishing the same drafts does not create new capacity.

Qublo plan information and eBay seller quotas are separate. Read which one the message concerns.

Example: correct only the failed item#

In a group of four products, three appear published and the fourth has an invalid category. Note the three successes, then use Fix for the fourth when the command is available. Check the category and item specifics, save and review the product before retrying only that one.

If the fourth instead appears as To verify, stop to check the eBay outcome. If it is already published by another operation, do not retry it. The same number of products missing from the count does not imply the same action: the individual item's reason guides recovery.

The numbers are illustrative and do not predict success.

When to ask for support#

Open a ticket if the reason persists after correction, or if an outcome remains uncertain and you cannot verify it. Specify the store, marketplace, ASIN or draft reference, job reference and full message. State whether the product is visible on eBay and which steps you have already performed.

If historical details are unavailable, keep what the panel shows without inventing a cause. Do not delete a draft to hide an unresolved outcome: deletion may be blocked precisely to protect a publication that is not yet confirmed.

After resolving the issue, return to Publish drafts on eBay and check the resulting listing.