Managing your plan and billing

Distinguish the Qublo plan, eBay plan and billing details#

The Qublo plan defines the limits of the service you use. The eBay Store plan belongs to the marketplace instead and is configured in the eBay account editor. Changing the first does not automatically update the second.

Before requesting a Qublo change, check how many listings and eBay accounts you use, which expiry date is shown and which payment method is active. For billing details, prepare the information required by the fields: name or business name, email, tax details and address.

Prices, limits and available choices must be read on your account page. An invitation code may assign a plan or restrict choices before activation; in that case, it is not an error that other plans cannot be selected.

Check your plan#

1. Open Settings → Profile and billing.
2. Under Your plan (Il tuo piano), read the name, status, amount and expiry or renewal date.
3. Check Published products (Prodotti pubblicati) and eBay accounts (Account eBay) to see usage against Qublo limits.
4. Select Change subscription (Modifica abbonamento) to open the available plans.

Qublo limits are separate from eBay selling limits. During first activation, an invitation code may assign the plan or restrict the choices shown.

Activate, renew or change your plan#

Follow the payment method indicated in your account.

• Bank transfer: for first activation, choose the plan and select Confirm plan (Conferma piano). Use the amount and payment reference shown. The account is enabled after the administration team verifies payment.
• Changing an already active manual plan: select Contact support (Contatta l’assistenza) and specify the plan you want to request.
• Online payment: if enabled, use Continue to Stripe (Continua su Stripe) or Update plan (Aggiorna piano), complete the operation and check the status when you return to Qublo.

For renewal by bank transfer, follow the displayed expiry date. If bank details or the payment reference are missing, ask the administration team through support before proceeding. If you have already paid but payment still awaits verification, open a ticket with its reference.

Update billing details#

1. In the Billing information (Informazioni di fatturazione) card, select Update billing details (Aggiorna intestazione di fatturazione). For online-payment accounts, the local command is Update local billing details (Aggiorna intestazione locale).
2. Complete billing email, name or business name, tax details and address.
3. Select Save details (Salva dati).

If your account offers Edit billing information (Modifica informazioni di fatturazione), that command opens the payment portal: complete the changes managed by the portal there.

For a plan, expiry or payment problem, open a ticket in Subscription and payments (Abbonamento e pagamenti).

Read usage and expiry before changing plans#

Published products shows the count used against the plan limit; eBay accounts shows connections against their limit, or the relevant indication if no fixed limit is set. eBay allowing more listings does not mean that Qublo capacity remains available, and vice versa.

Status, amount and renewal or expiry date clarify the current position. If payment is managed manually, the deadline is displayed and the administration team verifies the bank transfer. Do not infer renewal solely from a billing-detail change.

For a plan change, open Change subscription and read the final command: depending on the account, it may require support or open a payment process.

Example: changing a plan paid by bank transfer#

A demo account has an active manual plan and needs more capacity. The owner checks usage and expiry, opens Change subscription and finds Contact support. The ticket specifies the current plan, the limit reached and the plan being requested.

The change is agreed and applied by the administration team: selecting a card does not by itself change the active plan. For payment, use the instructions received or shown in your account, including the correct payment reference and amount.

This example assigns no prices or activation times. After confirmation, return to Profile and billing and check that the plan name, capacity and expiry match expectations. If they do not, reply in the existing request.

Complete billing information#

The form includes Billing email, Full name, Business name, VAT number, Tax code, Address, second address line, City, Postal code and Country. Complete the fields relevant to your billing details and check them before selecting Save details. Country requires a two-letter code, for example IT.

Billing email serves these details and does not change your login email. Accounts with online payment may offer both the local command and external portal: the button name helps you understand where you are making changes.

Use Update local billing details for data stored in Qublo; if you select Edit billing information, complete the changes managed by that process in the portal. Then return to check the information displayed in your account.

If renewal or payment still awaits verification#

If Subscription expired appears at login, read the renewal instructions and get in touch with your Qublo contact. After renewing, I've renewed, check again requests another check; it does not replace payment confirmation.

If you have already paid but the status is not updated, prepare the relevant reference and open a Subscription and payments request. If bank details or the payment reference are missing, ask for them before proceeding. Avoid making a second payment to try to unblock a pending verification.

For an interrupted online payment, return to the plan page and check the actual status before repeating the process. After successful confirmation, the next step is to verify available limits and resume the operation that was blocked.