Understanding an order’s profit
Check the order’s total cost and the effective fees Qublo uses to calculate profit.
On this page
Open the order fees
- In Orders, click Order details.
- Open Fees.
- Read sale, purchase, Effective fees used and profit.
- Check eBay Finance reconciliation status and the available dates.
The profit for this sale uses order data. This calculation is separate from the target and VAT configured for a draft's price.
Read the calculation without counting costs twice
Order profit is the sale amount minus the total purchase cost and available effective fees. If a necessary value is missing or currencies are incompatible, the result may be unavailable.
A missing fee does not mean zero. Advertising entries and the eBay Finance total, when present, explain the costs: do not add them again to Effective fees used.
Correct the purchase cost
- Compare the order's items and quantities with what you purchased.
- Open Edit in the details.
- In Purchase price, enter the total paid in the currency shown.
- Click Save changes and recheck profit.
If profit is still unexpected
Check the fee status first: Partial or Pending is not a complete verification. If Reconnect required appears, follow the store-related message.
Compare amounts in the same currency and covering the entire order. Qublo does not reconstruct unrecorded external costs. If support is needed, provide the order ID and the figures that differ from your calculation.
Read fee status before the total
| Status shown | Useful check |
|---|---|
| Complete and authoritative | Read the effective fees and the sale's individual entries. |
| Partial | Do not treat missing entries as zero; check the message and available dates. |
| Pending | Check the next attempt shown before changing prices. |
| Reconnect required | Follow the store connection notice. |
| Not checked yet | Fee reading has not yet been completed for this sale. |
The details may distinguish order-feed fees, advertising fees, the eBay Finance total and the effective total used. They are not all separate amounts to add together. In particular, a Finance total may already include advertising components: use the effective value shown to understand the profit calculation.
Example: revenue, two units and demonstration fees
Consider a demonstration order with a total sale of 60 euros, two units purchased at 20 euros each and available effective fees of 9 euros. These are example figures, not eBay rates.
- The two units' total cost is 40 euros.
- The order calculation is 60 minus 40 minus 9.
- The resulting profit is 11 euros.
If you recorded only 20 euros as the purchase price for the entire order, you would assign just one unit's cost to the sale. Correct the total in Edit and save, then recheck Fees.
The store's target percentage and the VAT used to suggest a draft price are not new entries to subtract manually from those 11 euros. To understand that separate calculation, use Reading draft prices, fees and profit.
Using the same figures, return on cost (ROI) is 11 ÷ 40 × 100 = 27.5%; margin on revenue is 11 ÷ 60 × 100 ≈ 18.33%. Profit remains 11 euros, but the denominator changes. These are two ways to read the result, not additional costs to subtract.
Resolve an unavailable cost and choose the next check
If you have not entered an actual cost, Qublo may derive it from linked products and line quantities. When a line is not recognised, a product is missing from inventory or currencies are incompatible, that path cannot provide a complete cost. This differs from an order whose cost genuinely is zero.
Check all order lines first. If you know the actual total cost and its currency is the one shown, record it in Edit. Do not enter a value simply to make N/A disappear: it must match the purchase.
After saving, check fees as well; recording the full purchase cost does not resolve incomplete eBay reconciliation. For a persistent difference, prepare the order ID, quantity, purchase total and disputed financial entries. For supplier cost at checkout, see Purchasing on Amazon from an order; for an unrecognised line, use Managing an order that needs attention.