Archiving and finding orders again

What archiving changes#

The archive separates orders you no longer want in the active list from those you are working on. You can still view the sale in Qublo and can be restored.

Archive does not cancel the eBay sale, close a return, change shipment or issue a refund. Use it to organise the list after checking the work needed. If the issue is an order to cancel or an open case, first follow the relevant procedure and check its outcome.

Check the order before moving it#

Open Orders and identify the sale using its eBay ID and store. If you have several sales of the same item, do not rely only on the title or image.

1. Open Order details and reread the product and quantity.
2. Check any outstanding operational notes.
3. Read messages or cases that need attention.
4. Decide whether to remove the order from the active list.

You can save an Internal note with a useful reference before archiving. The note does not communicate anything to the buyer or complete outstanding actions.

Archive the individual sale#

1. Return to the correct order row.
2. Click Archive in the actions.
3. Wait for the Order… archived message.
4. Check that it no longer appears in the active list.

The action may be disabled during processing; a session without edit permission cannot perform it. Do not consider the move complete until you have the outcome. If a network error appears, check both views before retrying: the order may already have been archived.

Find the order in the archive#

1. Click Archived orders on Orders.
2. Check the selected store again.
3. Search for the eBay ID and check active filters.
4. If the result is on another page, use navigation controls.
5. Open Order details to view the sale.

At the bottom of the table, you can choose 25, 50 or 100 rows per page. Archive search and an overly narrow status filter may hide an existing sale: remove filters before concluding that it is missing.

Return the sale to the active list#

1. In the archive, identify the order by ID and store.
2. Click Restore order.
3. Wait for the Order… restored message.
4. Return to the active list and search for the same ID.

Restoring concerns its position in the Qublo list. It does not automatically reopen a sale cancelled on eBay or change a marketplace case. Reread status and notes before resuming work: finding a row again does not prove that the external context has stayed the same.

Example: finding a sale for a later question#

You archived a demonstration sale after the required checks. Later, you need to view it to answer a question. Start with the eBay ID, open Archived orders and search for that reference in the correct store.

If you only need to read data or notes, open Order details. If you want to return the sale to the orders you are working on, use Restore order and verify its return to the active view. A customer reply is sent in the conversation instead: restoring is not a message.

If you cannot find the row, compare ID, store and filters in both views before requesting another synchronisation.

If the order does not appear where expected#

A filter may exclude the row you just moved. Clear search and status, check the selected stores and search again using only the eBay ID. Check the current page and number of results shown.

If archiving or restoring was not confirmed, do not repeatedly click the button. Reread both views and retain any error. For support, provide the order ID, store, attempted action and where you searched for the row. Continue with Finding and managing an order to view the order, or Reading and sending customer messages if you need to answer the buyer.

When asking for help, specify whether you saw the “archived” or “restored” confirmation, or only the button loading. This distinction helps separate a row excluded by a filter from an operation whose result still needs verification. Always compare the same ID in both views.