Editing your profile and account access

Distinguish profile, billing and eBay account#

You may encounter several names and email addresses in Qublo. The profile identifies the user you sign in with; billing details identify who is billed; the eBay account identifies the connected seller. Changing the profile name does not change the eBay seller or its country.

Before editing a detail, identify where it appears. For the displayed name, use Edit profile. For billing email, business name and address, use the corresponding card. For store prices, policies and connection, open eBay accounts.

The profile card also displays the user’s role. It does not offer a command to assign a different role: reading it does not mean you can change it on that page.

Change your name#

1. Open Settings → Profile and billing.
2. Select Edit profile.
3. Update the Name field.
4. Select Save.

The card also shows your login email and role. The email field is disabled and cannot be changed on this screen: ask support if you need to change it.

Billing email is separate from login email. Changing it does not change the credentials you use to enter Qublo.

Disconnect a device#

1. Open Settings → Security and access.
2. Under Connected devices, find the relevant browser and check the connection date.
3. Select Disconnect device on the entry you want to terminate.

To close every login, use Disconnect all devices. This includes the browser you are using: Qublo returns you to the login page.

You can use search and pagination controls to find a connection in the list.

If you cannot sign in#

1. Make sure you are using your Qublo account’s email and password.
2. If you use Google, select Continue with Google when enabled and choose the correct profile.
3. Read the notice: it may concern login or a subscription requiring renewal.

eBay credentials are used to connect the seller and do not replace Qublo credentials. If the problem continues, give support the affected email and message received, without sending your password.

Replace a temporary password when prompted#

If the account requires a temporary password change, Create your new password (Crea la tua nuova password) appears after sign-in. You must complete this step before continuing in Qublo. The prompt appears when required for that account; it is not a control in the Security and access tab.

1. In Temporary password (Password temporanea), enter the password you are using for this sign-in.
2. Under New password (Nuova password), choose a password different from the temporary one, from 8 to 256 characters.
3. Repeat exactly the same value under Confirm new password (Conferma nuova password). If necessary, use the visibility control next to the field to check what you typed.
4. Press Save and continue (Salva e continua) and wait for Updating... (Aggiornamento...) to finish.

When the update succeeds, the prompt closes and you can proceed. If The new passwords do not match (Le nuove password non coincidono.) appears, correct the confirmation; if the new password matches the temporary one, choose a different password. A value that is too short is rejected.

If the notice says the temporary password is incorrect or the session has expired, check the entered value and, if needed, sign out and back in. If you return to the sign-in page after submitting, the new session has not remained active: sign in and check the result, using the new password if the change was completed. For a generic error, wait a few moments before retrying.

If you remain blocked, contact support with the message and where it appears. Do not include either the temporary password or the new one in the ticket.

Check the saved name#

The Name field accepts up to 160 characters and cannot be empty. The command is disabled while saving: wait for the result before selecting other commands. If you choose Cancel, the form returns to the existing name without recording the text you were preparing.

After Save, check the name shown in the card. If an error appears, read the message and check which value remains. Do not try to change email through the disabled field: that workflow is unavailable in the profile.

When contacting support about login email, specify that it concerns the Qublo user. A billing email request is different and can be handled in its dedicated area when that field is editable.

Read the device list correctly#

The Connected devices section shows active connections grouped by login, with the browser and connection date. It is not a list of actions performed or proof of a device’s physical location. Multiple logins with the same browser may require comparing the dates too.

Search filters by the displayed browser name. Pages contain up to five entries; use the next-page controls to check the full list. Do not interpret an empty search result as the absence of all logins.

If you use the same browser on several computers, the name alone may not distinguish the logins. Compare the date as well, and consider disconnecting all devices if you want to terminate every connection before signing in again.

Example: ending a login you no longer use#

You used Qublo with Chrome on a temporary computer and now work with Edge. Open Security and access, search for Chrome and compare the connection date of the login you want to end. Select Disconnect device on the chosen entry and check the updated list.

If you cannot confidently distinguish the connections, you can choose Disconnect all devices after making sure you can sign in again. The command closes your current login too: being returned to the authentication page is not an error.

Sign in again using your usual method and return to the list to check the remaining logins. Disconnection is not the command for deleting your Qublo profile or removing an eBay seller account.

If a command or login does not work#

1. For a name that was not saved, check that the field is not empty and wait for loading to finish.
2. For a device you cannot find, clear the search and move through the pages.
3. If you are signed out after a revocation, sign in again with your Qublo email or Google, according to the method used for that account.
4. If the notice concerns your subscription, follow the plan guide before looking for another password.
5. If the problem continues, tell support the message received, browser and command used.

After a correction, check the relevant detail or list again. Do not share your password to demonstrate a login error: the notice text and account email identify the case without exposing it.