Update or re-enable the Qublo extension

Check whether an update is needed#

The Qublo extension installed from the local package does not update automatically. When Qublo requires a new version, download the official ZIP available on the Extension page.

1. Open the Qublo popup or Manage extensions from the browser's puzzle-piece menu.
2. Read the version of the installed extension.
3. Compare it with the version specified for the package published by Qublo.

Use the current package version as your reference: a version visible in a guide screenshot belongs to the time of capture.

If Check for updates is available on the site, the check concerns the current browser. No response can also mean that Qublo is disabled or has not loaded.

Understand which problem you are solving#

• A version required by Qublo: the message asks you to update the package. Keep the reference and use the official distribution.
• No response to the check: check activation and loading first. The result alone does not prove that the extension is absent.
• Rejected credentials: recheck the account email and password; installing another package does not correct incorrect credentials.
• Store unavailable: check its connection, country and configuration. This is a different check from the version.

Note the exact message before taking action: “it does not work” does not distinguish these cases and makes it difficult to check whether the next step resolved the problem.

Keep your list and references before making changes#

If you can still access the panel, export the collection using Export CSV (Esporta CSV). Note its country of origin, because the file contains ASIN codes and does not replace the marketplace check when you use them again.

Also open Qublo to check imports already started. A list saved in the browser and a job accepted by Qublo are different pieces of information. Clearing or losing the list does not demonstrate that the job was cancelled.

Before removing the extension, consider the consequence: removal deletes its local data and requires you to sign in again. Do not assume reinstallation will reconstruct the list; keep whatever you can export before making changes.

Prepare the package and check the version#

1. If you have a collected ASIN list and can access the panel, save it with Export CSV before changing the installation.
2. Download the updated official ZIP and follow the update instructions published for that package.
3. If you need to install Qublo again, use Install the Qublo extension.
4. Open the popup and check the version actually loaded.
5. Reload Qublo and Amazon tabs that are already open, then check the destination store.

In Manage extensions, leave both Developer mode and the Qublo card's switch enabled.

Example: the check receives no response#

You have opened Qublo in the browser and the version check does not respond. Do not immediately conclude that the package needs reinstalling: open Manage extensions from the puzzle-piece menu and check the Qublo card and Developer mode.

1. Check both switches and open the popup.
2. Read the version available in the popup or on the extension card.
3. Reload the Qublo page and an Amazon page already open.
4. Repeat the check when the site offers the command.

If you now receive the version, compare it with the published one. If you still receive no response, keep the error and context for your support ticket. This check does not replace the update package instructions.

If the Qublo panel does not appear#

1. From the puzzle-piece menu, open Manage extensions and check that Qublo is enabled.
2. Reopen the popup, then reload the Amazon page.
3. If the browser continues to report a loading error, close and reopen it.

Before removing the extension, export the list if you can still open it: removal deletes local data and requires you to sign in again.

If the problem remains, open a ticket with the browser, version, full message and the step where the procedure stops. Keep any error reference without sharing passwords or access codes.

Check the result and resume work#

After making changes, open the popup, check the version and select a compatible store. Reload Amazon pages opened earlier: they may have retained the visible part of the old extension until reloaded.

Open a product you recognise and check that the Qublo controls appear in the expected context. Before submitting again, check the activities already recorded and the store's drafts, especially if the problem appeared after clicking Import.

If the loading error continues even after closing and reopening the browser, contact support with the version, message and steps. There is no promise here of automatically repairing a damaged browser profile.