Configuring eBay policies
Choose location, shipping, payment and returns for the store’s listings.
On this page
Prepare the conditions you want to apply
Open policies only after connecting the seller to the correct marketplace. To use custom policies, they must already exist in that seller’s eBay account and be available for the marketplace. Also prepare the item location, the city to display on listings, the shipping service and the handling time you will use.
The setup distinguishes a policy selected from eBay from settings managed through Qublo fields. In the first case, select the existing policy; in the second, complete the required values. Choose the appropriate approach for each area: for example, you can have custom shipping and returns managed using the duration set in Qublo.
Open the store’s policies
Policies are the selling conditions for your eBay listings. They are configured for the selected store and marketplace.
- Open Settings → eBay accounts.
- Select the store’s row.
- Open Shipping Policies, Payment Policies or Return Policies.
The custom policies available in the list are those read from the eBay account for that marketplace.
Set the location and shipping
- Under Shipping Policies, choose the Item country (Paese dell’articolo) and enter the city in Warehouse (Magazzino).
- To use Amazon’s delivery times, enable Use supplier shipping time (Usa il tempo di spedizione del fornitore).
- To use a policy already on eBay, disable the previous option, enable Use a custom shipping policy (Usa una politica di spedizione personalizzata) and select the policy.
- To select the service manually, leave both options disabled, select Shipping service (Servizio di spedizione) and set Handling days (Giorni di imballaggio).
Handling days are the business days needed to prepare the order. With a custom policy, the field is disabled. After changing the country, check the city again as well.
Set payment and returns, then save
- Under Payment Policies, enable Use a custom payment policy (Usa una politica di pagamento personalizzata) if you want to select an existing eBay policy.
- Under Return Policies, choose a custom policy or set Maximum return days (Giorni massimi per il reso) to 30 or 60 days.
- Select Save Changes and wait for confirmation.
If Incomplete eBay verification (Verifica eBay incompleta) appears, Qublo could not verify the changed policies. Read the highlighted section and error reference. The Need help? (Hai bisogno di aiuto?) command opens a ticket referring to the store.
Understand location and shipping times
| Field | How to complete it |
|---|---|
| Item country | The country where the item is located in the listing, not the seller’s registration country. |
| Warehouse | Enter the city; the field does not ask for a street, house number or customer address. |
| Handling days | The business days needed to prepare an order before dispatch; the field accepts 0 to 30 days. |
| Shipping service | Choose an option available for the marketplace. When supplier times are enabled, the service cannot be changed freely. |
Changing Item country can change the proposed city. Check it again and correct it before saving.
Use a policy already on eBay
Enabling a custom policy displays its list. Turning on the switch is not enough: you must select a valid entry. If the list is empty, check that the policy exists for the seller and marketplace you are editing.
For shipping, Use supplier shipping time and a custom policy are alternative approaches. To select a policy, disable supplier times first. With a custom policy enabled, handling days are managed through that policy and the Qublo field is disabled.
For returns, the approach without a custom policy offers 30 or 60 days. For payment, enable the custom option if you want to select an existing policy.
Example: custom shipping and 30-day returns
For “Example Store IT”, you want to use a shipping policy already created on eBay. Open Shipping Policies, choose IT as the item country and check the city. Disable supplier times, enable the custom policy option and select the intended policy for the store.
Then go to Return Policies. To use the duration managed by Qublo, leave the custom policy disabled and select 30 days. Also check Payment Policies if you need to set a custom choice. Select Save Changes once, after checking all sections.
Finally, reopen the store: you should find the selected policy and return duration. The names in this example are illustrative and do not represent a policy ready to select in your account.
Recover from an unsuccessful save
- Missing warehouse city: complete Warehouse and try again.
- No policy selected: choose a valid entry or disable the custom option.
- Policy rejected: return to the indicated section and check the marketplace and selected policy. If Qublo-managed returns continue to be rejected, the message may require a custom return policy created on eBay.
- Policies or location not confirmed: read the message; it may say that the other settings were not saved either.
- Unconfirmed result: close and reopen the editor to check the values before trying again.
After a correction, check the entire store setup, then move on to checking a draft. Do not use publication as proof that the previous save succeeded.