Connecting an eBay account
Authorize Qublo for your chosen marketplace or renew an expired connection.
On this page
Choose the seller and marketplace before starting
A connection brings together your Qublo account, the authorized eBay seller and a selling marketplace. Identify all three before selecting the button: this is the simplest way to avoid authorizing the wrong profile.
Check your store limit in Profile and billing and make sure you can sign in to the seller account on eBay. If the browser is already signed in to another eBay profile, check the name shown during authorization and choose the one you want to manage.
You can choose IT, DE, US or AU. To renew an authorization, use the existing row: do not create another connection just because the previous one has expired.
Add the connection
Connect the eBay seller and marketplace you want to manage in Qublo. Before starting, make sure you can access that seller account on eBay.
- Open Settings → eBay accounts.
- Select Add eBay marketplace and choose the country.
- Read the information and select Accept and continue to eBay.
- On the eBay page, check which profile you are signed in with and authorize Qublo.
- Wait to return to Qublo.
Complete setup or reconnect eBay
Check the status in the eBay accounts table:
- Connected: open the row to configure the store’s prices and policies.
- Setup required: select Complete setup and follow the instructions.
- Authorization expired or Authorization revoked: select Reconnect on the existing row and authorize the same seller again.
If Configure marketplace appears when you return from eBay, you can use that command to continue.
If the connection is interrupted
| Situation | What to do |
|---|---|
| Expired request or incomplete attempt | Use Retry connection and complete authorization without opening more requests. |
| You started several requests | Complete the most recently opened eBay window. |
| The seller is already connected to the same marketplace | Use the existing connection. To add another store, authorize a different seller. |
| Store limit reached | Check the plan in Profile and billing. |
| The seller is associated with another Qublo account | Sign in to the correct account or contact support. |
If the error recurs, copy the reference shown and include it in the ticket with the store and marketplace.
Distinguish authorization from setup
The eBay accounts table distinguishes access permission from completed setup. Authorization can succeed while leaving the row at Setup required: use Complete setup in that case. If permission has expired or been revoked, the row offers Reconnect instead.
Once the connection is ready, you can open the store editor. Its shipping, payment and return policies must be valid for the chosen marketplace. If a policy is not confirmed, the message identifies the section to check.
Proceed in this order: authorize the seller, complete any outstanding setup, then save the store settings. Repeating authorization does not replace selecting a valid policy.
Example: renewing an expired authorization
Your “Example Store” on marketplace IT shows Authorization expired. Open eBay accounts, find that row and select Reconnect. On eBay, choose the same seller, authorize Qublo and wait to return.
If the return message says you used another profile, do not continue by configuring the new seller in place of the intended one. Correct the eBay login and repeat the request from the original row. If you opened two connection windows, complete the latest one: the earlier request may have been replaced.
After returning, check the row’s marketplace and new status. Then make sure the Drafts, Products and Orders lists are showing that marketplace.
Handle interrupted requests and accounts already associated
An authorization request is valid for a limited time: if the eBay step stays open too long, Qublo may ask you to start again. Start one request at a time and complete the process in the most recent window.
If Qublo reports that the seller is already connected to the same marketplace, find the existing row. If it reports an association with another Qublo account, check that you signed in to the correct account and contact support if you cannot resolve it. Do not remove connections whose purpose you do not know.
An attempt that was never completed may offer Remove attempt: this concerns the incomplete row, not deletion of an operational store.
What to do after connecting
- Check the seller and marketplace in the table.
- Complete any remaining connection setup checks.
- Open the store and check the account type, pricing rules and policies.
- Select the primary marketplace and visible marketplaces.
- Import a product and check the draft before publication.
If the process stops with an error, keep the reference shown and tell support whether you were adding a connection or renewing an existing authorization. These are different situations and may require different checks.