Finding and managing an order

Find or synchronise an order#

1. Open Orders and check the selected stores.
2. Enter the eBay order ID in search or use the filters.
3. If a recent sale is missing, click Sync orders and wait for the outcome.
4. Click Order details on the correct row.

If you cannot find an order, first remove the filters and check Archived orders as well. Synchronisation reads eBay orders; it does not purchase products on Amazon.

Read the sale details#

The panel shows the eBay ID, product, quantity, sale, purchase and recipient details. Use Open order on eBay to compare the original sale.

• Chat: the conversation with the buyer.
• Fees: order costs and profit.
• Notes: the customer note and internal note.
• Edit: editable data, including the total purchase cost.

Before purchasing, check every item, quantity and the address. If a product is not recognised, follow Managing an order that needs attention.

Save an internal note#

1. In the details, open Notes.
2. Read any Customer note.
3. Write what you need in Internal note.
4. Click Save changes and wait for confirmation.

The internal note helps you manage the order and is not sent in the eBay chat.

Archive or restore the order#

Click Archive on the row to remove it from the active list. To find it again, open Archived orders; use Restore order to return it to the list.

Archiving does not cancel the sale or change the shipment on eBay.

Use search, filters and pages to find the sale#

Before synchronising, check whether you are viewing active orders or the archive. Search, store and status narrow what you see: an empty page alone does not prove that the sale has not been received.

The table shows order references, date, status, region, quantity and financial values. Product links open Amazon or the eBay listing, while Order details opens the sale panel. Use the eBay order ID to distinguish two sales of the same item; the product title is not a sufficient identifier.

At the bottom of the table, you can choose 25, 50 or 100 orders per page and move to the previous or next page. Check the displayed row range. If you change a filter, reread the result before reusing a selection: you may no longer be looking at the same set of orders.

Distinguish original data from values you can correct#

The Edit tab in the details lets you change the purchase price, supplier link and the shipping fields shown: name, phone, address, second line, city, ZIP code, country and state or province. Before changing an address, compare it with the original sale and any communication from the buyer.

For purchase price, enter the total paid for all quantities in the order, in the stated currency. An order for three units does not call for the price of just one unit. Click Save changes and wait for confirmation; seeing the new text in a field before saving is not enough.

The Notes tab separates the customer's note from your internal note. Chat is used to send an eBay reply instead. Choose the correct space before writing: an operational note such as “Check final cost” should not be sent to the customer by mistake.

Example: a sale received, three checks before purchasing#

You have received a demonstration sale for two identical items. Search for the eBay ID, open Order details and first check that the quantity is two. Then compare the variation and Amazon link: the cost of a similar product is not the cost of this sale.

Read the address and Customer note. If you need a reminder to check something, save it in Internal note. When you are ready to purchase, use the Amazon link and address-copying procedure; confirm the payment yourself on Amazon. Then record the total cost if it differs from the existing value.

If the order is no longer in the list, search Archived orders and remove status filters. If a synchronisation error appears instead, note the message and ID without starting further purchases. Continue with Purchasing on Amazon from an order or Managing an order that needs attention, depending on the outstanding check.

Use Sync product when the row offers it#

An order still waiting may show Sync product below its status. Check the eBay ID and store, click the action and wait for the final message, then reopen the details to reread the information. The action updates available product data and checks order reconciliation; it does not purchase on Amazon or communicate a shipment.

Do not confuse it with Sync orders, which reads the store's sales, or eBay inventory synchronisation, which concerns listings. If the button is absent, check the order status before trying to repeat the operation. For an unrecognised line, the identity check and support process in the issues guide still apply.