Troubleshoot product imports

If the import command is disabled#

1. Check that the list contains ten-character ASINs or Amazon product page links.
2. Separate links belonging to different countries.
3. Check the destination store and marketplace.
4. If the store is disabled in the extension, read the reason beside it and correct the connection or configuration in Qublo.

For a CSV, check the ASIN or URL columns, at least one row of data, and the 2 MB limit. Export the sheet in CSV format: changing only an Excel file's filename extension does not convert it.

Identify where the job stopped#

Distinguish three stages: preparing the list, accepting the submission and analysing the products. A button disabled before clicking requires a field check; a request received but still in progress requires reading the activity; an excluded product requires the reason on its row.

In the import details, select the correct job, check the destination store and search for the product or ASIN. Use the In progress, Successful, Excluded and Failed filters to separate different situations.

The percentage counts completed requests, including those excluded, failed or cancelled. Reaching completion does not mean getting a new draft for every request.

If the submission is accepted but drafts do not appear#

1. Open import status and check whether analysis is still in progress.
2. In the results, check products created and items excluded.
3. Return to Drafts and select the destination store.
4. Temporarily remove search and filters to find the product.

In the extension's collection panel, Imported! (Importato!) confirms acceptance of the request. The collected list remains visible after submission and does not, by itself, indicate a problem.

Example: a completed list with one missing product#

You submitted two ASINs and the job appears completed, but you find only one new draft. Open the details: check whether the second request was excluded, failed or linked to an existing draft.

1. Compare the ASIN with the product you wanted to import.
2. Check the destination store entry.
3. Read the Drafts in this import summary and any distinction between new and existing drafts.
4. Open the reason for the request still needing clarification before submitting it again.

If the second draft was already present, the task is to find it in the right view, not create the same request again. If it failed, act on the actual reason.

If the response is uncertain or the network disconnects#

1. Use the recovery offered for the request already retained by Qublo.
2. Check the activity and drafts before preparing another submission of the same products.
3. If recovery does not clarify the outcome, keep the available reference for support.

For a CSV, recovery looks for the retained request without resending the file. The New submission and Prepare a new submission commands prepare a separate request instead.

If Qublo says the browser cannot retain the reference, allow the required local data to be saved and click Retry. In the extension, read any confirmation before authorising a new import.

Distinguish resuming, cancelling and a new submission#

When the activity offers Resume paused items, the command resumes the original request: it does not create a new list to import. If resuming is not confirmed, refresh the details before trying again and keep the original reference.

Cancel import concerns the job in progress. Drafts already created remain available, and items already being analysed may finish. Do not use it to delete the products obtained; that is handled by draft deletion.

A new submission, meanwhile, is a separate request. Choose it after checking the previous result, especially when the network disconnected and you do not know whether the service had already accepted the list.

Open a ticket if the problem continues#

Specify the store, marketplace, import method and the step where you stopped. Include the full message, any reference and, if using the extension, the browser and installed version.

Attach legible screenshots without passwords, access codes or buyers' personal information. If Qublo requires a more recent extension version, update it before repeating the operation.

Prepare a report that can be followed#

To help support, describe a specific case: “I submitted these products to the store in this country, using a list or CSV, and the request shows this message.” If the problem concerns only one ASIN, highlight it instead of sending the whole catalogue without explanation.

For a CSV, keep the original file and the name shown in recovery. For the extension, note the version, Amazon domain, store and command used: Import variant and Import in the collection panel follow different workflows.

After the correction, check the result in Drafts before publishing. If import succeeded but submission to eBay fails, move on to Troubleshoot publishing: it is a later stage with its own outcomes.