Frequently asked questions about Qublo

Does “Imported!” (“Importato!”) mean the product is already on eBay?#

No. In the extension's list panel, it confirms that the submission was accepted. Wait for analysis, check the results and open the drafts created. Putting them on sale requires publication, with a separate outcome.

Choose the process you need: Importing one product with the extension, Importing a list from the extension or Publishing drafts on eBay.

Why can’t I find products in the store I am viewing?#

Check the store, country, search and page filters. Then check which destination you chose in the form or extension popup. A selection made in another window may be different.

If importing is still running, wait for the result before submitting again. See Choosing a store and market.

How do I prepare a CSV for drafts?#

1. Download the template from the draft-creation form.
2. Use the ASIN or URL columns, with one product per row and one identifier per cell.
3. Keep Amazon markets separate.
4. Save as CSV and check that the file is no larger than 2 MB.

The CSV for linking untracked products follows a different process. For details, see Importing a product list from CSV.

Why do Qublo and Amazon show different availability?#

Compare the same ASIN, variation, country and delivery context. Then read the observation time and notices on the Qublo row: the data may predate what you see on Amazon now.

A missing value does not confirm availability. Follow the checks in Checking price and availability.

Why is profit different from what I expected?#

For an order, check the sale, total cost of every item and all quantities, currency and effective fees. Missing data does not mean zero. Do not enter only one unit's price as the entire order's cost.

A draft's price follows product rules and configured VAT instead. Compare the correct calculation: Understanding an order's profit or Reading draft prices, fees and profit.

Does “Tracked product” mean Qublo tracks the parcel?#

No. Tracked means the eBay listing is linked to the Amazon product. It does not describe shipment or generate parcel tracking numbers. Monitored concerns price or availability checks instead.

To create the link, see Linking untracked products to Amazon.

Does marking Shipped in Qublo update shipment on eBay?#

No. A manual change records the status only in Qublo: it does not communicate shipment to eBay, generate tracking or prove delivery. Verify information with the marketplace and supplier.

Do not choose Delivered to enable feedback. Follow Updating an order's status.

Where do I message a customer, and where do I contact Qublo?#

• Direct Messages: replies to eBay buyers.
• Support: tickets and replies from the Qublo team.
• Order internal note: information for your work, separate from chat.

Open the guide to sending a customer message or opening a support ticket.

Should I submit the same products again after an error?#

1. Check whether the submission was accepted and whether activities or drafts have been created.
2. Use the recovery action offered for the retained submission.
3. Start a new submission only after clarifying the first one's result.

A network problem may leave the outcome uncertain. If you cannot establish it, retain the reference and follow Resolving import problems.

Which extension guide should I use for one product or a list?#

For the product you are viewing on Amazon, follow Importing one product with the extension: check the selection and destination before submitting. To collect several codes or products, follow Importing a list from the extension. Do not confuse collecting the list with creating drafts: you must still read the results after submitting.

A sale has disappeared from the list: could it be archived?#

Yes. First check the store, search and status filter, then open Archived orders and search for the eBay ID. If you find it, you can view its details or use Restore order. Archiving does not cancel the eBay sale or issue refunds. Follow Archiving and finding orders again for checks in both views.

The order is cancelled but the message was not sent: should I cancel again?#

No: read the two outcomes separately. If Qublo confirms cancellation but reports that the message was not sent, check the sale on eBay, then the conversation. A second cancellation is not the way to send a communication. See Cancelling an order; for a free-text reply, use Direct Messages.

Does an unavailable case list mean there are no returns?#

No. A notice that case retrieval is not configured means Qublo cannot confirm that list, not that the store has no requests. Check directly on eBay and report the notice to support. If a case appears, its actions depend on the case and may require Seller Hub. See Reading and managing returns and disputes.

Are “Fields filled” and “clipboard not cleared” different results?#

Yes. The Amazon form may already be filled while the browser prevented the clipboard from being cleared. Recheck the fields and use Clear clipboard if offered. Do not repeat a purchase to resolve a clipboard notice: the extension fills the address and does not confirm payment. Transferring the address with the extension explains messages, manual paste and final checks.

Which synchronisation updates products, inventory or orders?#

Sync orders reads sales. Sync product, when shown below a waiting order, updates product data and that order's reconciliation. Synchronize from eBay in inventory details concerns listings and their counts. None of these three actions purchases on Amazon.

Import from eBay may instead lead to selecting existing listings to migrate: read the notice before confirming. Follow Synchronising eBay inventory to choose the process actually offered.