Updating an order’s status
Record Waiting, Shipped or Delivered in Qublo and recognise which actions are available for the order.
On this page
What a manual status changes
You can choose Waiting, Shipped or Delivered. A cancelled order shows Cancelled.
Your choice records an operational status only in Qublo. It does not communicate a shipment to eBay, create tracking or prove delivery. Use the value matching information you have verified with the supplier and marketplace.
Change the status from the row
- Open Orders and find the sale using the store and eBay ID.
- Click the current status.
- Choose the new status from the menu.
- Wait for confirmation and check the row.
With a status filter active, the order may leave the list after your change: adjust the filter to find it again. If eBay already marks it as shipped, you cannot return it to Waiting. Cancelled orders, operations in progress or limited permissions may block the action.
Send a feedback request
When available for a Delivered order:
- Open the status menu and click Request feedback.
- Check the proposed message.
- Confirm sending and wait for the outcome.
The action may be disabled if the request has already been sent, feedback has already arrived or sending is unavailable. Do not mark an order Delivered just to enable it.
Use the dedicated cancellation process
Cancel order opens a separate process: read the reason, action availability and confirmation before continuing. A disabled action does not let you consider the sale cancelled. Check the order on eBay and follow the message shown in Qublo.
Distinguish the displayed status from the situation on eBay
The row summarises the order's status using the available data and any manual choice. An order eBay marks as shipped may already show Shipped; a manual choice may show Delivered in Qublo. To see which information eBay holds, open the sale through the link in the details.
Do not use a manual choice as a substitute for purchasing or shipping. It does not change the purchase price, fill the Amazon address or approve a cancellation case. These are separate steps, each with its own outcome.
Before changing anything, check the eBay ID and store. If you are working on a filtered page, note the active filter: after saving, the order may leave that view while still being present. To find it, search for the ID without the filter that excludes it.
Example: updating work without certifying delivery
A demonstration order is Waiting. You have completed the purchase on Amazon, but the product has not yet shipped. This does not justify marking it Delivered: choose a status only when you have verified the corresponding event. The interface does not offer a manual Ordered status in its three-choice menu.
Once you have shipment confirmation, you can record Shipped in Qublo. After verified delivery, you can choose Delivered. In both cases, the record remains local: marketplace details must be checked separately.
If you choose a status by mistake, reopen the menu and select the correct permitted choice. Returning to Waiting remains blocked when eBay indicates shipment. Do not change other order data to bypass that block. If the situation is unclear, first compare the sale on eBay, then tell support the expected status and the one shown.
Check the feedback request text and outcome
The Request feedback dialog shows the product, order number, text and preview. A request is allowed only once per order. Check the template, edit the text if needed and click Send. An empty message is invalid; if the text exceeds 2,000 characters, shorten it before retrying.
If feedback has already been received or the request is already recorded as sent, the action does not allow another send. A cancellation in progress or a feature unavailable for that session may also prevent it. Read the status and dialog message rather than manually changing the status to unlock it.
After the operation, check the request indicator on the row and the order conversation when available. If an error appears, do not immediately send the same text through a second channel: first check whether the customer has already received it. To cancel a sale, follow Cancelling an order; for a free-text message, use Direct Messages.