Orders and sales
When an order needs attention, start with the reason.
Find orders with issues and read the context before acting. A product association problem and an eBay case need different checks.
See the complete guide
Bring the information together before choosing a solution
An issue may involve a product association or a customer request handled through eBay. In the dedicated section, find the order, check the store and review the available statuses and actions. Read any deadlines and open the marketplace case when needed. The detail helps you reconstruct what happened and give support a precise reference.
- Filter affected orders by store and issue status.
- Check the reason, references and actions actually available.
- Continue on eBay when the case requires marketplace action.
How to get started
Find the case
Open Orders with Issues and search for the order reference. Check that the correct store is selected.
Read the reason
Distinguish an unrecognised product from an eBay request. Review the variant, quantity and information associated with the sale.
Choose the relevant action
Use the available controls or Open case on eBay. If you need support, include the order number and reason in your ticket.
Find every step in the documentation
Screens, instructions and practical checks for this feature.