Stores, messages and support
A clear request. One conversation to return to.
Open a ticket from your account, attach useful information and follow the conversation with the Qublo team in Support.
See the complete guide
Support keeps the context of your request together
A ticket brings the problem description, attachments and replies into one place. Explain what you were doing, what you expected and what happened, including the relevant references. When the team responds, return to the conversation in your account and add an update without reconstructing the case from the beginning.
- Describe the request and choose its category and priority.
- Attach photos, videos or documents relevant to the problem.
- Find tickets by number or subject and follow the conversation’s status.
How to get started
Open the ticket
Go to Support and choose New ticket. Complete the subject, category, priority and description with the operation’s relevant details.
Add the context
Upload useful attachments and include any error reference. Review your request and choose Open ticket.
Follow the reply
Find the ticket under Active, All or Closed. Write in Your reply and select Send reply to continue the conversation.
Find every step in the documentation
Screens, instructions and practical checks for this feature.