Stores, messages and support
Buyer questions, alongside your everyday work.
Read and reply to eBay conversations from Direct Messages. Check the store and context before sending your response.
See the complete guide
A useful conversation starts with a relevant reply
Messages are part of managing sales, but not every conversation already has an associated order. In Direct Messages, choose the buyer’s chat, review the available history and identify the store involved. Write your response in the right context and wait for confirmation, keeping buyer conversations separate from an order’s internal notes.
- View conversations from your selected stores.
- Review the available history before replying to a buyer.
- Send your response on eBay directly from the panel.
How to get started
Find the conversation
Open Direct Messages and check the selected stores. Use Refresh conversations when you need to update the available messages.
Read the context
Select the chat and verify the buyer, store and product when shown. Read previous replies before composing your response.
Send your reply
Write the message and use the Send eBay message arrow. Check that your response appears in the conversation.
Find every step in the documentation
Screens, instructions and practical checks for this feature.